PillPack Settles $6.5 Million Lawsuit Over Unsolicited Telemarketing Calls

Deadline
Deadline: January 20, 2025
Total Settlement Amount
Total amount allocated for all claims
Individual Payout Range
Estimated amount per eligible claim
Proof of Purchase
In order to file a claim online, you will need a Claim ID or the phone number at which you received telephone calls from PillPack LLC. Your Claim ID is located on the Notice that you received via mail or email
Settlement Summary
PillPack, an online pharmacy owned by Amazon that delivers medication to customers' homes, has agreed to a settlement of $6.5 million in response to a class action lawsuit. The company was accused of violating the Telephone Consumer Protection Act (TCPA), a federal law that restricts telemarketing calls and the use of automated telephone equipment. The lawsuit was filed by individuals who received unsolicited prerecorded voice calls from PillPack between March 13, 2018, and June 16, 2019, which were then live-transferred to a PillPack call center. Plaintiffs in the case alleged they never gave PillPack permission to contact them for telemarketing purposes. Despite not admitting to any wrongdoing, PillPack's settlement speaks to the broader implications of the TCPA, which is designed to protect consumers from unwanted telemarketing calls. The settlement will be divided among class members, with each individual likely to receive an estimated $600-$1,500. However, the exact payments will depend on the number of participating class members.
Entities Involved
Eligibility Requirements
- Individuals who received a prerecorded voice call from PillPack between March 13, 2018, and June 16, 2019
- The call was live-transferred to a PillPack call center
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