In a significant legal development, Citibank has agreed to pay $29.5 million to settle a class-action lawsuit alleging violations of the Telephone Consumer Protection Act (TCPA). The bank is accused of making unsolicited calls to consumers, using an artificial or prerecorded voice, about credit card balances. These consumers were not past or current Citibank account holders. The calls, concerning past-due credit card accounts, were allegedly made between August 15, 2014, and July 31, 2024. The TCPA is a federal law enacted to safeguard consumer privacy by restricting telemarketing communications via voice calls, text messages, and faxes. It requires businesses to obtain prior express consent before contacting consumers. This case underscores the significance of businesses adhering to communication practices that respect customers' privacy and abide by federal regulations. Potential claimants in this settlement are those who received such unsolicited calls from Citibank within the specified timeframe; they could receive between $350 and $850, depending on the number of valid claims submitted. However, to receive a payout beyond this, class action members must provide evidence of receiving more than five prerecorded calls from Citibank. This lawsuit is part of a wider trend of class action suits related to TCPA violations, emphasizing the growing scrutiny of businesses' communication practices. It serves as a reminder to companies of the substantial potential liabilities associated with non-compliance with the TCPA. Businesses must ensure they have robust procedures in place to obtain and document consumer consent for marketing communications and regularly review these processes for compliance with evolving legal standards.