BCBS and Change Healthcare Agree to $1.67M Settlement for Unauthorized Robocalls Issue
Deadline
Deadline: January 2, 2025
Total Settlement Amount
Total amount allocated for all claims
Individual Payout Range
Estimated amount per eligible claim
Proof of Purchase
List the wireless telephone number that received at least one prerecorded or artificial voice call between January 10, 2019, and July 17, 2024, and was not a member or subscriber of BCBSNC or had opted out of receiving calls from Change Healthcare.
Settlement Summary
A class action lawsuit, referred to as Stark v. BCBSNC, has been filed and settled against Change Healthcare, My Advocate, and Blue Cross Blue Shield (BCBS) of North Carolina. The lawsuit, which resulted in a $1.67 million settlement, alleged that Change Healthcare Resources, under the brand name of "My Advocate", made artificial pre-recorded "robo call" voice calls to cell phones without consumer consent, which is in violation of the Telephone Consumer Protection Act (TCPA). TCPA is a federal law that restricts telephone solicitations and the use of automated telephone equipment. The settlement affects individuals who received these artificial or prerecorded voice calls from Change Healthcare, under the brand "My Advocate", calling on behalf of BCBS of North Carolina, between January 10, 2019 and July 17, 2024, and were not a member or subscriber of BCBSNC or did not opt out of receiving calls from Change Healthcare. The payment amount from the $1,670,000 settlement fund is expected to be determined on a pro rata basis, distributed equally among eligible claimants.
Entities Involved
Eligibility Requirements
- Received an artificial or prerecorded voice call from Change Healthcare, under the brand 'My Advocate', calling on behalf of Blue Cross Blue Shield (BCBS) of North Carolina
- The call was received between January 10, 2019, and July 17, 2024
- Was not a member or subscriber of BCBSNC or did not opt out of receiving calls from Change Healthcare
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