Northwell Health Settlement Undisclosed Amount Over Pixel Tracking Patient Data Sharing

Deadline
Deadline: April 20, 2026
Total Settlement Amount
Total amount allocated for all claims
Individual Payout Range
Estimated amount per eligible claim
Proof of Purchase
No purchase proof is listed as required (stated as N/A). Claimants must submit a claim form and certify the information is truthful under penalty of perjury; eligibility is tied to being a Northwell patient during the stated periods and (for Subclass 1) using the FollowMyHealth portal and/or online appointment booking.
Settlement Summary
Northwell Health, one of New York’s largest health systems, faced a proposed class action over the use of “pixel” tracking tools—snippets of code commonly used on websites to measure traffic and ad performance—that plaintiffs say transmitted patient-related browsing and portal activity to third parties like Google and Facebook. The settlement covers two groups: people who logged into the FollowMyHealth portal or booked appointments on Northwell’s website from Jan. 1, 2020, to Dec. 31, 2023 (Subclass 1), and patients more broadly from Jan. 1, 2020, to July 25, 2024 (Subclass 2). While Northwell denies wrongdoing, it agreed to an undisclosed payment to resolve the claims, with Subclass 1 eligible for $15 plus 12 months of privacy monitoring and Subclass 2 eligible for 12 months of privacy monitoring, subject to a timely claim. The lawsuit (Kaplan v. Northwell Health Inc.) was filed because plaintiffs allege the tracking pixels effectively shared sensitive health-related information without consent, violating federal and state privacy protections and exposing patients to potential profiling or targeted advertising based on medical interactions. Its significance lies in how it tests the boundary between routine digital analytics and protected health information—especially when a hospital’s website or patient portal reveals appointment intent, provider pages viewed, or portal logins that could be tied back to an individual. Like many privacy class actions, the settlement provides relatively modest individual payments but underscores the growing expectation that healthcare entities treat marketing and analytics tech as a high-risk channel for data leakage. Broader implications extend across hospitals, telehealth providers, and digital health companies that rely on third-party tracking for outreach and conversion metrics: these cases push organizations to audit trackers, restrict what data flows to vendors, and adopt privacy-by-design configurations. The dispute also sits within a tightening regulatory environment, including HIPAA’s limits on using or disclosing protected health information without authorization, state medical privacy and consumer protection laws, and heightened scrutiny from regulators around online tracking in healthcare contexts—an area that has spurred similar pixel-related litigation nationwide and prompted many providers to remove or reconfigure tracking tools to avoid inadvertent disclosure of patient data.
Entities Involved
Eligibility Requirements
- Be a Northwell Health patient during the applicable class period
- Subclass 1: Logged into the FollowMyHealth patient portal and/or booked an appointment on Northwell’s website between Jan. 1, 2020 and Dec. 31, 2023
- Subclass 2: Were a Northwell patient between Jan. 1, 2020 and July 25, 2024
- Submit a valid claim form by April 20, 2026
- Do not opt out (exclude yourself) if you want settlement benefits
- If objecting to the settlement, do so by the objection deadline (March 23, 2026) while following the court’s procedures
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If you are unsure about your eligibility for this settlement, please visit the official settlement administrator’s website using the link provided above. Review the eligibility criteria carefully before submitting a claim.
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