iFIT Health & Fitness (which powers the iFIT training platform built into NordicTrack and ProForm machines) faced a class action over touchscreen “tablet” consoles used on certain treadmills, bikes, and ellipticals. The suit centers on the reality of modern connected fitness equipment: key features—streaming workouts, automatic trainer-led speed/incline changes, and tracking—depend on software that’s periodically updated. Plaintiffs alleged that a mandatory update pushed to certain Royal Wolf, Argon 1, and Argon 2 consoles caused, or could cause, the tablets to fail, leaving owners with partially unusable machines and disrupted access to paid iFIT services. The lawsuit was filed to seek compensation for consumers who said they lost functionality or had to pay out-of-pocket to fix devices after the update; iFIT and NordicTrack deny wrongdoing but agreed to an estimated $3 million settlement to avoid continued litigation risk and expense. Eligible owners who bought qualifying equipment on or before Jan. 23, 2023 (and connected it to iFIT during the specified window) can request remedies such as a free console/tablet replacement and installation if failure occurs by May 6, 2025, reimbursement for documented prior repair costs, a discount toward a replacement purchase in certain disposal scenarios, or a subscription discount if access was disrupted—typically supported by a Notice ID or serial number. More broadly, the case highlights a recurring “software-defined hardware” problem seen across consumer tech: when a required firmware/app update breaks a device, disputes arise over who bears the cost—especially when hardware utility is intertwined with a subscription platform. Similar theories have appeared in other connected-device and smart appliance controversies involving failed updates, discontinued support, or diminished functionality, and they sit alongside industry expectations (and, in some jurisdictions, emerging “right-to-repair” and product durability rules) that companies provide reasonable repairs, replacement parts, and clear disclosures when ongoing software support is essential to core product performance.