Frontier Communications $5.64M Settlement Over Data Breach Exposing Personal Info

Deadline
Deadline: October 27, 2025
Total Settlement Amount
Total amount allocated for all claims
Individual Payout Range
Estimated amount per eligible claim
Proof of Purchase
All claimants must submit the Unique ID from their mailed/email settlement notice (and a PIN for online filing). To request up to $5,000 for documented losses, provide third-party documentation such as receipts, account/bank statements, invoices, or similar records showing the expense or loss was tied to the breach; self-created logs alone are not enough (but may supplement other proof). No additional documents are required to request the flat cash option and/or credit monitoring—only the election of those benefits.
Settlement Summary
Frontier Communications Parent Inc. agreed to a $5.64 million class action settlement after an alleged April 14, 2024 data breach potentially exposed sensitive personal data of people who applied for Frontier residential services, including names, dates of birth and Social Security numbers. Customers were notified around June 2024, and eligible class members can seek reimbursement for documented, breach-related losses (up to $5,000), choose an estimated flat cash payment (around $100, subject to pro‑rata adjustments), and receive two years of credit monitoring—reflecting how costly and disruptive identity-theft risk can be when highly durable identifiers like SSNs are involved. The lawsuit was filed on the theory that Frontier failed to implement reasonable safeguards for the information it collected, leading to claims such as negligence, breach of contract, invasion of privacy and violations of consumer protection laws; Frontier denies wrongdoing but settled to limit litigation risk, expense and uncertainty. Its significance is less about proving fault—settlements typically don’t—than about establishing a compensation framework that ties payments to real-world harms (bank fees, credit freezes/monitoring costs, travel/postage) while also offering baseline relief to people who may not discover misuse until much later. Broader implications reach beyond Frontier: telecom and broadband providers sit on large stores of customer and applicant data, making them frequent targets and regular defendants in similar breach class actions where plaintiffs argue that exposure itself and the time spent mitigating risk are compensable injuries. Industry context includes a patchwork of state data-breach notification statutes and, increasingly, state privacy and data-security requirements, alongside Federal Trade Commission enforcement expectations around “reasonable” security practices; cases like this also reinforce market pressure for stronger controls (access management, encryption, logging, vendor oversight) and faster, clearer notification when breaches occur.
Entities Involved
Eligibility Requirements
- Be a living individual
- Reside in the United States
- Received a Frontier Communications Parent Inc. notice in or around June 2024 stating your information may have been impacted by a data breach that occurred on or about April 14, 2024
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Important Notice About Filing Claims
Submitting false information in a settlement claim is considered perjury and will result in your claim being rejected. Fraudulent claims harm legitimate class members and may result in legal consequences.
If you are unsure about your eligibility for this settlement, please visit the official settlement administrator’s website using the link provided above. Review the eligibility criteria carefully before submitting a claim.
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