Fandango, one of the largest online movie ticket sellers, agreed to a $9 million class action settlement over allegations that New York consumers were charged a “convenience fee” that was not properly disclosed upfront when buying tickets through its website or app. The case centers on purchases for theaters located in New York between August 29, 2022 and March 11, 2024, where plaintiffs say the final price increased at checkout in a way that felt like a bait-and-switch. Without admitting wrongdoing, Fandango settled, and eligible buyers can choose either a $5 cash payment or a $10 voucher for “Fandango at Home,” with claims due by March 31, 2025 and participation requiring a Unique ID/confirmation code from the settlement notice or verification through the administrator. The lawsuit was filed because New York’s Arts and Cultural Affairs Law includes rules aimed at consumer transparency in ticketing for public entertainment, and the plaintiffs argue Fandango’s fee presentation didn’t meet those standards. Its significance goes beyond the relatively modest per-person payments: it pressures ticketing platforms to show the total cost more clearly and earlier in the purchase flow, and it reinforces that “convenience fees” can’t be treated as an afterthought when state law expects straightforward price disclosure. Similar disputes have repeatedly surfaced across the ticketing and online booking industries—covering everything from concerts and sports to travel—where regulators and private plaintiffs challenge drip pricing and mandatory add-on fees that appear late in checkout, pushing companies toward more prominent all-in pricing and clearer fee labeling to reduce consumer surprise and comparison-shopping friction