CIOX Health WVU Medicine Medical Records Settlement of 0.14 Per Page Refund
The CIOX Health WVU Medicine Medical Records Settlement of 0.14 Per Page Refund settlement, with individual payouts of TBD to eligible claimants who requested and paid for copies of medical records from a qualifying wvu medicine entity serviced by ciox with proper medical authorization during dec. 1, 2010 through july 5, 2017. The deadline to file is September 22, 2026. Proof of purchase is required.
Deadline: September 22, 2026
Total amount allocated for all claims
Estimated amount per eligible claim
Claimants must submit: (1) the notice ID from the settlement notice received; (2) if filing online, the PIN from the same notice; (3) the last four digits of their Social Security number or their Federal Tax Identification Number; (4) the invoice number; (5) hospital or medical practice name; (6) patient name; (7) requestor name; (8) request date; and (9) billed amount. If filing on behalf of someone else, include documentation showing authority (examples listed include a birth certificate, power of attorney, or letters of administration). Separate claims are required for each qualifying invoice.
Settlement Summary
Between Dec. 1, 2010 and July 5, 2017, some people who requested copies of medical records from West Virginia University (WVU) Medicine facilities—and others who paid on their behalf—allegedly paid more than West Virginia law allows for those records. The case centers on CIOX Health LLC, which serviced these record requests, and related WVU hospitals and medical practices. If a patient, attorney, authorized representative, insurer, or other payor requested records in writing, paid CIOX, and did not later get reimbursed, they may be eligible to seek a refund because the lawsuit claimed the charges were unlawfully high, varying by time period and whether the request came from a patient or a non-patient. The lawsuit matters because it seeks a settlement that effectively reduces what class members paid by refunding the difference between CIOX’s charged per-page rate and a uniform settlement rate of $0.14 per page—so the amount depends on the billed per-page price and the invoice details. Settling avoids years of litigation while providing a path for reimbursement to eligible claimants; the defendants denied wrongdoing but agreed to resolve the dispute. This kind of records-fee dispute fits into broader industry and regulatory expectations around patient access to health information, where state laws (and related federal privacy rules) can govern what providers and record vendors may charge, and similar cases have periodically challenged excessive or noncompliant fees in the medical records-copying and medical-records-release ecosystem. To participate, eligible class members must submit a claim (online or by mail) for each qualifying invoice and include proof such as the notice ID (and PIN for online submissions), identifying information (last four digits of a Social Security number or a Federal Tax ID), and invoice and request details. Certain people are excluded, including those who already received refunds or those who paid under negotiated or specific pricing agreements. The settlement also reflects typical class action structure—administration costs, attorneys’ fees (up to $250,000), and service awards—while payments to claimants will be issued only after court final approval, with the claim deadline set for Sept. 22, 2026
Entities Involved
Related Topics
Eligibility Requirements
- Requested and paid for copies of medical records from a qualifying WVU Medicine entity serviced by CIOX with proper medical authorization during Dec. 1, 2010 through July 5, 2017
- The request was made in writing, and the claimant paid and received the medical records within the class period
- Includes: patients who paid CIOX and did not receive reimbursement
- Includes: authorized agents/attorneys or other authorized representatives who paid CIOX and did not receive reimbursement
- Includes: entities/people who reimbursed an authorized representative for records costs
- Includes: insurance companies that paid for records with proper authorization and did not receive reimbursement
- For each qualifying medical records invoice, file a separate claim form
- Not previously refunded for the relevant records request(s)
- Not claims paid under a specific pricing agreement or negotiated rate
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Important Notice About Filing Claims
Submitting false information in a settlement claim is considered perjury and will result in your claim being rejected. Fraudulent claims harm legitimate class members and may result in legal consequences.
If you are unsure about your eligibility for this settlement, please visit the official settlement administrator’s website using the link provided above. Review the eligibility criteria carefully before submitting a claim.
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